Since 2012 · Trusted Community Pharmacy

Safe medicines, ethical practice, community first.

Indus Pharmacy is a professionally managed, patient‑centric pharmacy brand from North India. We combine clinical counselling, rigorous quality controls, and responsible sourcing to support doctors, hospitals, and families every day.

10,000+
Patients supported annually

50+
Institutional partners

24×7
Emergency coordination

Our Promise

We exist to make access to safe, effective, and affordable medicines effortless. Every interaction at Indus Pharmacy is guided by empathy and evidence‑based practice.

Who we are

Community • Ethics • Reliability

Our Story

Founded in 2012, Indus Pharmacy began as a neighbourhood chemist with a simple belief: healthcare should be humane and dependable. Over the years, we have grown into a structured pharmacy organisation that supports clinics, hospitals, and home‑care programs across the region. Our pharmacists are trained to counsel patients, identify potential drug interactions, and coordinate with prescribing physicians wherever needed.

We maintain transparent systems for procurement and inventory control. From cold‑chain biologics to critical‑care consumables, our operations are designed to prevent stockouts and preserve product integrity. Above all, we measure success by the trust we earn from patients and clinicians.

Mission & Values

Our mission is to deliver safe medicines with compassion and clarity. We act with integrity, respect clinical judgement, and prioritise patient education. We invest in training, process audits, and technology so that every order is traceable and compliant.

Patient safety over everything
Evidence‑based counselling
Fair pricing & transparent billing
Environmental responsibility

Quality framework

SOP‑driven • Temperature‑mapped • Traceable

Quality at Indus Pharmacy is embedded end‑to‑end — from supplier onboarding to point‑of‑care counselling. We document, audit, and continuously improve our processes. Below are the pillars of our framework.

Responsible Sourcing

We procure only from authorised stockists and manufacturers. Batch numbers, GRNs, and invoices are digitally archived for traceability. Counterfeit risk is mitigated through supplier vetting and periodic audits.

Cold‑Chain Integrity

Refrigerators are temperature‑mapped and data‑logged. Alarm thresholds trigger checks, and validated carriers are used for in‑transit control of insulin, vaccines, and biologics.

Pharmacovigilance

We record ADRs, educate patients on red‑flag symptoms, and coordinate with prescribers for dose optimisation. High‑risk flags are built into our dispensing checklists.

Clinical Counselling

Patients receive guidance on dosage, storage, missed‑dose scenarios, and lifestyle considerations. We emphasise antibiotic stewardship and adherence.

Documentation & Audits

Every process has an SOP. Internal audits and corrective actions are tracked to closure, ensuring we learn quickly and standardise improvements.

Data & Privacy

Patient information is handled with confidentiality. Access controls, consent practices, and secure storage protect personal health data.

Infrastructure

Safe storage • Efficient workflows

Storage & Environment

Dedicated areas for ambient, cool, and cold storage. FIFO/FEFO picking, pest control program, and calibrated devices for periodic verification.

Technology

Inventory management with batch/expiry tracking, GST‑compliant billing, and barcode support to prevent dispensing errors.

Continuity

Backup power, access control, CCTV, and documented emergency SOPs ensure resilience during critical situations.

Leadership & team

Qualified • Empathetic • Accountable

Our team blends clinical expertise with operational discipline. Pharmacists lead front‑line counselling, supported by a back‑office that maintains documentation, audits, and compliance.

Chief Pharmacist

Responsible for clinical governance, training, and audit readiness. Ensures adherence to dispensing protocols and counselling standards.

Operations Lead

Owns procurement, vendor relations, and inventory health. Maintains SLAs for turnaround time and accuracy.

Quality & Compliance

Oversees SOPs, CAPA, equipment calibration, and documentation control. Coordinates external inspections.

Licenses & compliance

Legal • Ethical • Transparent

Regulatory

Indus Pharmacy operates under valid retail drug licenses as per Drugs & Cosmetics Act and Rules. Pharmacists are registered with the State Pharmacy Council. We maintain statutory registers, invoices, and controlled‑drug records as mandated.

Retail Drug License: Number / Validity
GST Registration: Number
Pharmacist Registration: Council & Reg. numbers

Ethics & Safeguards

We do not dispense Schedule drugs without prescription. We counsel against misuse, report suspected ADRs, and promote antibiotic stewardship in the interest of public health.

All bills are GST‑compliant and digitally archived for audit trails.

2012: First outlet established with a counselling‑first approach.

2016: SOPs formalised and technology stack introduced.

2020: End‑to‑end temperature logging for cold chain.

2024: Data privacy policies strengthened and audits expanded.

Community & responsibility

Health camps • Education • Environment

We are part of the community we serve. Our initiatives focus on preventive health, patient education, and environmental stewardship.

Health Camps

Periodic BP, blood sugar, and BMI checks in neighbourhoods and workplaces. Educational leaflets are provided to promote early detection.

Awareness & Education

Talks with schools and resident welfare bodies on safe medicine practices, adherence, and antibiotic resistance.

Environment

Encouraging e‑bills, responsible biomedical waste handling, and plastic‑lite packaging options where feasible.

Contact

We’d love to hear from you

Get in touch

For partnerships, vendor onboarding, internships, or verification requests, please reach out using the details below. We do not sell products on this website.

Phone: +91 9872992229

Email: office@induspharmacy.in

Address: Site 1&2, Sector 69, Mohali, Punjab 160069

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